Reputation Management

We’re all about protecting, managing & building your brand’s online reputation. It’s simple, the more reviews you have and the stronger your reputation/rating online are the more leads and sales you’ll generate. We’re proactive and work with you to capture initial, ongoing and real-time reviews from your clients. We also monitor and reply to your reviews and help suppress fake reviews not written by real customers!

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Capturing & Managing Reviews From Clients

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Protecting Your Reputation

Why Reviews Are Important in Business Success?

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. We know that it’s important to capture your customer’s feedback, let us help!

 

With Customer Voice, you have the power to gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect their valuable feedback and show up where they are looking.

 

A powerful customer feedback tool that will have you seeing stars!

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Use happy customers to win new customers: Leverage the voice of brand champions to improve your online word-of-mouth. Invite existing customers to share their experiences online so new customers know your clients can be trusted.

 

Collect feedback to better your business: Ensure customers are getting what they want and expect. Invite them to share their experiences so your clients can put their valuable feedback to work.

 

Build a targeted presence across popular review sites: We make sure your reviews show up where your customers spend the most time. We focus on collecting feedback on the review sites that impact your business.

 

We help your business shine in local search: Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help you show up in search so new customers can find you.

 

Reach customers wherever they are: Customer Voice gives you the flexibility to request reviews on the medium that works best for your customers—either text message or email.

How to Overcome a Bad Review

How We Manage Your Reputation

Reviews, accurate business information, and social media activity impact a business’s reputation and influences whether a consumer decides to do business with them. Businesses need a way to manage all of these factors in a scalable way.

 

With Reputation Management, you can keep on top of online activity affecting the reputation of a business, including reviews, listings, and social media, helping you make expert recommendations, and provide proof-of-performance.

Compile reviews from dozens of sites so you can easily see what’s being said about a business online.

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Improve search rank by identifying online business listings that are inaccurate or missing from essential directories and online listing sources.

Monitor where a business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.

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Use competitive benchmarking to see how a business stacks up to the competition on social media outlets and local search.